Client surveys: We conduct hundreds of client interviews on behalf of marketing services agencies and professional services firms. Find out how a Client Survey can benefit your business...

Latest news: 'What Clients Think 2017' report
The definitive annual barometer of the client/agency relationship. This year’s report is based on 455 client interviews conducted on behalf of design agencies. Learn what clients are thinking, how they view agency new business activity and pitching, the most effective ways to retain and grow your clients.

‘New Thinking for New Business’ Agency new business is changing fast. Make sure you are up to date and enthused with fresh thinking. Jonathan Kirk will be running a half-day workshop for the Design Business Association on 3rd October. Find out more >>


Up to the Light expertise:

The Client Survey conducted by Up to the Light was a very effective way of gauging client perceptions. The independent nature of this exercise, together with Jonathan’s experience at conducting these interviews, ensured that we got valuable insights. As well as providing informative feedback, he was particularly good at seeing across the interviews and relating them to our overall business. David Wright, Marketing Director, Dalziel and Pow
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