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What Clients Think 2015

May 2015

Our annual analysis of the client viewpoint is packed with revealing information about the client agency relationship. Based on 420 client interviews, it opens the lid on client frustrations, concerns and trends.

The report covers client attitudes to design and design agencies generally, their views on pitching, agency communications, client service and costs, as well as their thoughts on agency attempts to add value and win more business.

Do you think that good work inevitably leads to a great client relationship? Read on. 81% of clients who had a weaker or more vulnerable relationship with their design agency cited client service issues as the main reason. Do you think you can significantly grow your business without pitching? Read on. 98% of clients believe that a pitch is good business practice for high value projects.

Download the report >>